Refund & Cancellation Policy

BizzPocket Technologies Private Limited ("BizzPocket") operates as a Software-as-a-Service (SaaS) e-commerce infrastructure provider. This policy covers two distinct categories: (a) BizzPocket's own SaaS subscription services used by Merchants, and (b) goods/services purchased by Buyers from Merchant-operated storefronts. Please read the relevant section carefully.

Part A: BizzPocket SaaS Subscriptions (For Merchants)

1. Starter Plan

Signing up, building a store and listing products on the entry plan, Starter, is free. Before a store goes live, the Merchant pays a ₹1 one-time verification charge, paid before the store goes live and not automatically renewed. The ₹1 is a genuineness check: paying it confirms that a real seller is behind the store and keeps fake and spam stores off the Platform. The ₹1 is non-refundable, including within the refund windows in sections 2.4 and 2.5, which apply only to higher-priced plans.

2. Paid Subscription Plans

2.1 Billing Cycle

Subscriptions are billed monthly, quarterly or annually, depending on the period selected at checkout. Each period is paid in advance as a single payment. All prices are in Indian Rupees (INR) and include applicable GST.

2.2 Renewal and Expiry

Subscriptions do not renew automatically. BizzPocket does not hold a recurring mandate and never charges your payment method without your action. To continue a plan, you pay for the next period through checkout at the then-current rate; the new period starts on the date of that payment, and unused days of the earlier period are not carried over. When a period ends unpaid, BizzPocket may mark the subscription as expired. An expired subscription grants none of its plan's features until you buy a plan again.

2.3 Cancellation by Merchant

• Because subscriptions do not renew automatically, you are never charged for a period you do not pay for yourself. You do not need to cancel to stop future payments.
• To cancel a subscription before its period ends, contact support. Cancellation takes effect when we process it: the plan's features stop at that point, not at the end of the period.
• A cancelled subscription is not moved to another plan; there is no unpaid plan to fall back to. To use plan features again, buy a plan through checkout.
• Your store data (products, orders, customers) is not deleted when a subscription is cancelled.
• Cancellation does not trigger a refund for the current period, except under sections 2.4 and 2.5.

2.4 Refund Policy for Monthly Plans

• Within 7 days of first subscription: If you are a first-time subscriber to a plan other than Starter and request a refund within 7 calendar days of your initial purchase, you are eligible for a full refund. This is a one-time courtesy applicable only to your first paid subscription.
• After 7 days or on renewal: No refunds will be issued for monthly subscriptions after the initial 7-day period or for any renewal charges. Cancellation stops future billing but does not trigger a refund for the current cycle.

2.5 Refund Policy for Annual Plans

• Within 14 days of purchase: Annual plan subscribers may request a full refund within 14 calendar days of the initial purchase, provided the Platform has not been substantively used (fewer than 10 orders processed, fewer than 50 products listed).
• After 14 days: No refunds will be issued. Cancellation will take effect at the end of the annual billing cycle.
• Annual plans are non-transferable and cannot be converted to monthly plans mid-cycle.

2.6 Downgrade

To move to a lower plan, buy that plan through checkout. The change takes effect when the payment is confirmed, and the new plan's period starts that day. No refunds or credits are issued for unused time on the earlier plan.

3. Trial Periods

• BizzPocket does not offer self-serve free trials of paid plans. Starter is free to build on, and its ₹1 one-time verification charge is paid before the store goes live; every other plan starts with a payment.
• BizzPocket may, at its sole discretion, grant an individual Merchant a trial of a paid plan. No payment method is collected for a trial, so you are not charged during it or automatically when it ends.
• When a trial ends, BizzPocket may end the trial plan's features. To keep a plan, buy it through checkout.

4. Payment Failures & Overdue Accounts

• BizzPocket does not charge your payment method automatically, so a failed or abandoned payment is not retried.
• A payment that fails or is not completed does not activate or renew any plan. There is no grace period and no downgrade to another plan; your account stays as it was until a payment succeeds.
• If your bank was debited but the payment was not confirmed with us, our systems check the payment gateway automatically and apply any captured payment to your account. An amount the gateway only authorised and never captured is released back to you by the gateway or your bank.
• You may pay again at any time by starting a new checkout and selecting a plan.

5. Refunds Initiated by BizzPocket

BizzPocket may issue a full refund of a subscription payment at its sole discretion in the following circumstances:

• A material service outage exceeding 72 consecutive hours attributable to BizzPocket (not Third-Party Services or force majeure).
• Duplicate charges or billing errors confirmed by our billing team.
• Account termination by BizzPocket without cause (not due to Terms violation).

Part B: Purchases from Merchant Storefronts (For Buyers)

6. Merchant Storefront Purchases

If you are a Buyer who purchased goods or services from an independent storefront powered by BizzPocket, please note the following:

• BizzPocket is not the seller. Each Merchant operates independently and is solely responsible for their products, pricing, fulfillment, customer service, and refund policies.
• Merchant-specific policies apply. Refund, return, and exchange policies vary by Merchant. Please review the specific Merchant's policies on their storefront before making a purchase.
• Contact the Merchant directly. All refund requests, return authorizations, and cancellation requests must be directed to the Merchant from whom you purchased. BizzPocket cannot process, authorize, or issue refunds on behalf of Merchants.
• Consumer rights preserved. Your statutory rights under the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020, are not affected by these Terms. If a Merchant fails to honor your lawful rights, you may file a complaint with the appropriate consumer forum.

7. Payment Gateway Processing

When a Merchant initiates a refund through the BizzPocket dashboard, the connected payment gateway (Razorpay, Cashfree, or PhonePe) processes the return of funds to the Buyer's original payment method. Refund timelines depend on the payment gateway and the Buyer's bank:

• UPI refunds: Typically processed within 2-5 business days.
• Credit/Debit card refunds: 5-10 business days depending on the issuing bank.
• Net banking refunds: 5-7 business days.
• COD refunds: Processed via bank transfer by the Merchant; timelines vary.

BizzPocket does not hold buyer funds and is not responsible for delays caused by payment gateways or banks.

8. Chargebacks & Disputed Transactions

BizzPocket is not responsible for resolving chargeback disputes or investigating fraudulent buyer claims. Chargebacks are handled directly between the Merchant, the Buyer, and the Merchant's connected payment gateway. Merchants are advised to maintain adequate transaction records, delivery proofs, and customer communication logs to defend against chargeback claims.

9. How to Request a Refund

For BizzPocket SaaS subscription refunds: Email our billing team at support@bizzpocket.com with your registered email, plan details, and reason for the refund request. We will respond within 3 business days.

For Merchant storefront purchase refunds: Contact the Merchant directly using the contact information provided on their storefront.

10. Contact Information

For queries regarding BizzPocket subscription billing or this Refund Policy: